JTRAN routes are changing
March 4, 2024

Here are the things you need to do to prepare for the upcoming changes.


Download the Transit app

Transit is the smartphone app we recommend for getting JTRAN bus times. It makes it easy as pie to get around Jackson—and for JTRAN riders, it’s free. Transit works using your phone’s GPS in combination with JTRAN’s real-time data, delivering exactly the information you need, when you need it. The new routes and schedules will be available in the Transit app beginning March 4, 2024.

Download the Transit App

How to use the Transit App

See the new routes

JTRAN will launch twelve fully redesigned routes on March 4, 2024. All routes have new names, numbers, and routing. Use the map below to review the new network to understand how your route will change.

See the new schedules

Unsure which route to take on March 4th? Follow these three steps:

  1. Click the magnifying glass icon in the top right corner of the map above to enter an intersection, address, or place name.
  2. Select a location from the drop-down menu.
  3. A pink icon will appear in map identifying the location you have selected. Click the pink icon and a list of nearby routes will appear.

Once you have identified your new route, click the links below to see the new schedules.

Image of a new JTRAN bus stop sign

See the new bus stop signs

When the new bus routes begin service on March 4, 2024, riders will only be able to get on or off the bus at a stop with a new sign. Over 640 new bus stop signs have been installed across the system to provide safe and convenient access to the JTRAN network.

Click below to use the stop lookup tool to find your new stop.

Find Your Stop

Click here to see how to use the stop lookup tool.

FAQs

Below are answers to common questions regarding the upcoming service changes. If you still have questions, please contact JTRAN at ask@ridejtran.com.

  • I heard JTRAN is stepping up Jackson’s bus service. What’s changing?

    A lot. Improvements are coming to nearly all aspects of JTRAN service, including its route alignments, stops, schedules, and technology. These changes are necessary to improve the safety, reliability, and effectiveness of JTRAN bus service.

    Better routes

    • Straighter, more direct paths to major destinations result in quicker trips that are easier for riders to understand.
    • Fewer turns increases the ability for the bus to stay on schedule.

    Better stops

    • Over 640 new bus stop signs are being installed along with several new shelters.
    • The new bus stop signs are highly visible and placed in locations that make it safer to board or alight the bus.

    Better schedules

    • New schedules will improve reliability and on-time performance.
    • All routes and stops will be served at least once per hour, providing greater flexibility to all riders when planning a trip. There will be no more gaps in service throughout the day.

    Better technology

    • JTRAN’s new schedules, stop locations, service alerts, and real-time bus information will be available on the free Transit app for your phone (download here).
    • On-board wifi and announcements of major bus stops.
  • When will the changes take place?

    JTRAN will launch the new bus service on March 4, 2024.

    Some improvements have already happened and others will continue through the beginning of 2024. These improvements include new bus stop signs, the new ridejtran.com website, the Transit app, real-time bus arrival information, free onboard wifi, and automated stop announcements in buses.

  • Why are JTRAN bus routes changing?

    Over time, many of Jackson’s neighborhoods and destinations have changed, resulting in less useful bus service. To address these changes, the City of Jackson conducted a study to identify improvements to JTRAN to make it easier and faster to reach jobs, services, and shopping destinations. The changes you will be seeing over the next few months are the result of this effort and are based on input from JTRAN riders, community members, and stakeholders.

    More information about the ConnectJXN Transit Plan

  • Why are route numbers changing?

    Many of JTRAN’s routes are changing significantly. Routes were assigned a new number and name in order to avoid confusion with existing routes.

    The new route numbers are also designed to help riders navigate the system and make transfers easier to understand. For example, routes ending in “0”, such as 10, 20, or 40, depart Union Station at 0:15 after the hour (e.g., 9:15 a.m., 4:15 p.m.). Routes ending in”5”, such as 15, 25, or 35, depart Union Station at 0:45 of the hour (e.g., 9:45 a.m., 4:45 p.m.).

    Click here for a tool that identifies your new route and bus stop location on March 4, 2024. To use the tool, select the JTRAN route that you currently ride today, the direction you travel, and your current stop. Once all selections are made, your new route and stop will appear at the bottom of the screen.

  • If the routes are changing, are the bus stops changing as well?

    Yes, in some cases, the location of where you get on or off the bus will change. These changes are due to safety or routing of the bus.

    We have developed a tool to explain how routes are changing. To use the tool, select the JTRAN route that you currently ride today, the direction you travel, and your current stop. Once all selections are made, your new route and stop will appear at the bottom of the screen.

    When the route changes go into effect on March 4, 2024, riders must get on and off the bus at designated stops. At that time, riders will no longer be permitted to wave down a bus.

  • Why can I no longer wave down the bus to be picked up?

    When the new bus routes begin service on March 4, 2024, riders will only be able to get on or off the bus at a stop with a sign. They will no longer be allowed to wave down the bus or tell drivers to stop at locations without a sign.

    This is for the safety of riders, bus drivers, and motorists. It will also help drivers keep the bus on time.

  • Will I have to pay more to ride?

    No, fares and fare policies are not changing for JTRAN’s bus or paratransit services.

    More information on fares

  • How do I use the new Transit app?
  • I heard that there is free wifi on all buses. How do I use it?

    All buses now have free wifi. When on board, select JTRAN’s wifi network.

  • Is JTRAN’s Paratransit service changing?

    Paratransit service will be restricted to destinations within ¾ mile of a JTRAN fixed-route bus service.